There are 3 reasons why you might not find a request:
1. Because it is in the wrong location. FromAdministrative>Workflow > Requestsyou will find all requests (flexible, pre-entry, search, additions, removals, transfers) but if you are in another access such asCollaborators > Requests, the view is pre-filtered to module processes (only additions, removals, transfers, pre-entry and search. Flexible requests are not accessible from here).
2. The profile does not have the necessary permissions to view the request. For more information on how permissions work in Workflow and who can start or approve a request, we invite you to review the articleHow do permissions work in Workflow?
3. Because you are not assigned as an approver in the corresponding stage of the template.
For a user to be able to view and manage a request, they must be explicitly included in the approvers configuration. To verify:
Go toAdministrative>Workflow > Templates
Click on the corresponding template.
Enter the stage in which the user should participate.
Check that they are added as an approver.
Who can approve requests?
The following options are available in most Workflow types to assign approval in stages:
Area/Position
Specific user (not available for Pre-entry type templates)
Request administrator
Requester’s supervisor (not available for Pre-entry type templates)
Requester
User Profile
If not assigned in that stage, they will not be able to view the request or intervene in the flow, unless their profile has been assigned the "Modification" access in the Workflow > Requests and templates permission.
🤖 This article was translated using artificial intelligence. View original article.