Learn about the deadlines, schedules, and logic behind the automatic sending of emails to ensure your employees are always up to date with their training.
Prerequisites
- Have the Training (LMS) module active.
- Have enrolled employees in a course.
1. Enrollment emails
This email is triggered immediately when an employee is enrolled in a course.
- Frequency: One-time send.
- Schedule: Sent at the time of enrollment (24/7).
- Delay: There may be a processing time of up to 5 minutes from when you perform the action on the platform.
- Enrollment required: YesThe system will only send emails if you mark the enrollment as mandatory for the employee.
2. Reminder emails
Once the enrollment email is sent, the system schedules automatic reminders according to the following logic:
- Send time: 09:00 AM (Santiago, Chile time zone).
- Frequency: Every 2 days.
- Maximum period: The system will stop sending reminders after 10 days from the first enrollment notification.
- Business day rule: Reminders are only sent Monday through Friday. If the scheduled day falls on a Saturday or Sunday, the system will wait until the next business day to send it.
Practical example of reminders
If you enroll an employee on Monday the 1st:
- Monday 1st: Receives enrollment email (instantly).
- Wednesday 3rd: Receives 1st reminder (09:00 AM).
- Friday 5th: Receives 2nd reminder (09:00 AM).
- Tuesday 9th: Receives 3rd reminder (skips Sunday and sends on the next available business day).
- Thursday 11th: Receives 4th reminder (end of the 10-day cycle).
Important Considerations
- End of emails: If the employee completes the course before the 10-day cycle ends, the system will automatically stop sending reminders.
- Time zone: Please note that the send time (09:00 AM) is fixed according to Chile's time zone; make sure to communicate this if you have employees in other countries.
- The maximum number of automatic reminders sent per course is 4 and this value is not configurable by the user. This applies to all types of courses.
- If an employee is removed from the course after being enrolled, they will stop receiving automatic reminders from the date of removal. However, if the email was already scheduled to be sent before removal, they may still receive that last email.
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🤖 This article was translated using artificial intelligence. View original article.