If a notification sent from Buk (by email, Mobile App or SMS) does not reach its recipient, you can check theCenterof notificationsto find out the exact cause of the error and how to resolve it.
Step 1: Check the reason for the error
To review why a communication failed, follow these steps:
Sign in toBukwith an Administrator profile.
Click theAdministration(gear) in the top bar.
Select theHistory.
Find the record with statusFailed(marked in red).
In the actions column, click the icon forView details(magnifying glass 🔍).
In the "Summary" section, locate theError category.
Step 2: Understand the error messages
Below you will find the most common failure reasons and the recommended actions for each channel:
Email (Email)
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The email address does not exist or is misspelled:The recipient's server does not recognize the account.
Solution:Check the employee's profile and correct typos or extra spaces.
The recipient's mailbox is full or unavailable:The recipient does not have space to receive new messages.
The recipient marked the message as spam:The user classified previous communications as spam.
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The recipient's server blocked the message due to security policies:Corporate filters prevent delivery.
Solution:Ask your IT team to add Buk to their "allowlist".
Mobile App Notifications
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The user does not have the app installed:There is no mobile device linked to receive the alert.
Solution:Invite the employee to download the Buk App from the App Store or Play Store.
The device stopped accepting notifications:The user uninstalled the app or blocked permissions from their phone settings.
Text Messages (SMS)
User without a registered phone number:The contact information is missing from the employee's profile.
Invalid or inaccessible recipient number:The number is incomplete or the carrier rejected the delivery.
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🤖 This article was translated using artificial intelligence. View original article.